Based on the Hacker News discussion about Amazon ending its inventory commingling practice, here are the three most prevalent themes:
1. Erosion of Trust Due to Counterfeits and Fraud
The most common sentiment is that Amazonโs commingling system bred a long-term, systemic problem with counterfeit and fraudulent products. Users expressed significant frustration at receiving fake or incorrect items, which eroded their trust in the platform.
- "It's pretty optimistic. They certainly cannot 'uncommingle' existing stock, so you may be able to buy new product with better source assurance, but for existing products..." โ brohee
- "The cynical perspective is that they are facing a serious financial penalty either from the manufacturers themselves, or a large buyer that got burned by co-mingled products, or both." โ xattt
- "I bought an LG monitor, by part number, three times and always received the similar looking but half the price counterpart. We only realized the issue after using it for a few days..." โ itopaloglu83
2. Skepticism Regarding the Timing and Effectiveness of the Change
Many commenters questioned why Amazon is making this change now, after years of complaints, and expressed doubt about how quickly and completely it could be implemented. There is a strong belief that the change is reactive, driven by financial or legal pressure rather than a proactive commitment to quality.
- "Why now, and not 15 years ago when their reputation started tanking for this reason?" โ mikkupikku
- "This is the same company who creates internal systems that encourage wringing out every drop of effort... Youโre telling me THAT style of company isnโt capable of achieving this goal for another 2 months?... Thatโs my cynical take." โ sovietmudkipz
- "Itโs pretty optimistic. They certainly cannot 'uncommingle' existing stock..." โ brohee
3. Recognition of Commingling as a Fundamental Flaw in Amazon's Model
A significant portion of the discussion focused on analyzing why Amazon allowed commingling for so long. Many concluded that while it offered logistical efficiency, it was fundamentally incompatible with maintaining product integrity and protecting brand reputation, effectively creating a system that enabled fraud.
- "Amazon's assumption was that every box of 'Apple AirPods 4' is the same... Obviously this fails spectacularly if a seller ever lies about their product..." โ wongarsu
- "The fact that it ever did this is kinda crazy. Did they not imagine that someone would try to sell counterfeit products? Commingling means that a seller could be hit by a refund and bad review for a product that was never theirs." โ mrweasel
- "This change is important for safely buying genuine products, such as 3M respirators." โ wongarsu (highlighting the safety implications of the flaw)