1. Monopolistic gatekeeping
Many commenters argue that Google (and Apple) act as duopolists that lock in users and developers, allowing them to extract rent with little real competition.
“It's not just business - it's basically a monopoly. Enough to extract rent while providing a minimal service.” – Netcob
2. Poor support and lack of accountability
A recurring complaint is that Google’s customer service is virtually non‑existent, yet the platform continues to profit without improving support.
“Customer support has gotten so terrible. Now that all big companies have terrible support, none of them are punished for it.” – 4chandaily
3. Debate over the fairness of the 15 % fee
Opinions split on whether the fee reflects genuine value (distribution, tax handling, CDN) or is essentially pure profit extracted from a captive market.
“At the level of customer service they provide (ie ~none), Google Play would be ‘sustainable’ at a 1 % cut. Everything above that is pure profit.” – applfanboysbgon