Based on the Hacker News discussion, here are the three most prevalent themes regarding eBay's updated user agreement prohibiting LLM agents from making purchases.
1. Financial and Operational Liability
The primary motivation for the ban is believed to be eBay's desire to shield itself from the financial and operational costs associated with AI-driven errors. Users suggest that LLM agents are more prone to "hallucinating" purchases or making mistakes that lead to chargebacks and support calls, costs eBay prefers not to absorb.
"LLM-initiated purchases probably rack up chargebacks, support calls, etc for mistakes the LLM makes. I'm not surprised they want to limit it." β advisedwang
"Ebay doesn't want to deal with charge backs for hallucinate purchases" β wobblyasp
"For me it seems a protective measure, the headaches of AI hallucinations leading to purchases you have to sort out (customer support, returns etc.)" β wobblyasp
2. Commercialization and Control Strategy
Many commentators argue the ban is a strategic move to maintain control over eBay's ecosystem and create new revenue streams. By restricting LLM access, eBay could force third parties to pay for licensed API access or ensure that any AI shopping capabilities are provided exclusively by eBay itself.
"More likely, they want to be the exclusive provider of LLMs that can purchase off of eBay, or at least charge for API access." β doctoboggan
"This; 'certified / authorized by eBay' and then agents have to pay access to the catalogue" β rvnx
"sniping bots keep people on ebay.com" β theamk
3. Skepticism Regarding Enforcement and Effectiveness
There is widespread doubt that the rule is actually enforceable or will significantly deter automation. Users argue that determined actors can easily mask their bot activity to appear human, rendering the policy largely symbolic or useful only for after-the-fact disputes rather than prevention.
"Impossible to enforce, they can read browser windows and pass captchas" β yieldcrv
"Probably less about direct enforcement, more about after the fact." β wobblyasp
"Sure, the cost of that goes way up though, especially if it has to emulate real world inputs like a mouse, type in a way thatβs plausible, and browse a website in a way thatβs not always the direct happy path." β drum55