Theme 1 – Lack of clear information
“My wife is currently at Gatwick, supposed to have taken off 2 hours ago, but no update…. I cannot comprehend how nobody knows what the situation is.” – Daviey
Theme 2 – Hollow apologies
“We are truly sorry for the ongoing flight disruption” is what infuriates the situation; when words have no meaning behind the phase. – doublerabbit
Theme 3 – Dispute over liability and compensation
“Delays yes… But once an airline cancels the flight, they become liable.” – Daviey
“An operating air carrier shall not be obliged to pay compensation […], if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.” – d1sxeyes