The discussion reveals three primary, prevalent themes regarding Okta and the broader landscape of identity management solutions:
1. Widespread Distrust and Perceived Low Quality of Okta
There is a strong, recurring sentiment that Okta delivers a subpar product, often prioritizing sales/marketing over engineering quality, despite its critical security function. This distrust is frequently cited as a reason for evaluating alternatives or leaving the platform.
- Supporting Quotes:
- Regarding poor engineering: "We evaluated them a while ago but concluded it was amateur-hour all the way down." ("parliament32")
- Commenting on feature focus vs. quality: "If an identity provider can’t reliably support mainstream frameworks, it undermines confidence in their entire platform." ("ovo101")
- Regarding their perceived security track record: "Okta has committed to and has had a consitent track record of delivering at least one full scale security breach and the consistent user expericence degradation to their customers every year – and completely free of charge." ("inkyoto")
2. Criticism of Enterprise Software Strategy (Checkbox Compliance Over Quality)
Several users suggest that Okta's success stems from catering to non-technical IT procurement departments by offering extensive feature checklists, rather than focusing on robust engineering or developer experience—a critique often leveled at the general category of "Enterprise Software."
- Supporting Quotes:
- On procurement incentives: "They seem to be one of those classic tech companies where 90% of resources go to sales/marketing, and engineering remains "minimum viable" hoping they get an exit before anyone notices." ("parliament32")
- On feature checklists: "That’s funny. I spotted a similar issue in their Go SDK... I was pretty appalled to see such a basic mistake from a security company, but then again it is Okta." ("cedws")
- On feature focus: "Yep. They're an Enterprise™ company. That means they prioritize features purchasing departments want, not functionality." ("SAI_Peregrinus")
3. Preference for Self-Hosting or Smaller Alternatives Due to Complexity/Trust Issues
Many participants express a desire to move away from Okta/Auth0, either by self-hosting established open-source solutions (like Keycloak or Authentik) or adopting newer, smaller managed services (like WorkOS or FusionAuth), primarily due to trust concerns, painful support experiences, and the belief that rolling one's own basic authentication might be superior to using a compromised large vendor.
- Supporting Quotes:
- On difficult support: "Their support is the worst (we always got someone overseas who only seemed to understand anything...)" ("pm90")
- On open-source alternatives: "You couldn't pay me a billion dollars to use Okta." ("theoldgreybeard")
- On the difficulty of outsourcing dependency: "Don't outsource SSO to any IdMaaS. It's too critical. And especially not to Okta." ("burnt-resistor")