1. Edge‑case blindness (twins, unusual faces, names, etc.)
- “an account has already been registered with this face” – feintruled
- “twins aren’t even that uncommon. I would bet most people on the planet know or are related to twins.” – nkrisc
- “Just look at the 'falsehoods programmers believe about …' articles… there are plenty of complexities in the real world that people either don’t know about …” – II2II
2. Lack of real‑world testing / dogfooding
- “Whoever built this didn't test it on the ground.” – RedShift1
- “Software written by people that don’t use the software themselves… would be immediately fixed if the developer just spends 5 minutes using the software like an end user would.” – aleph_minus_one
- “If CEOs were legally required to regularly use their own products as an ordinary customer, the world would be a better place.” – wat10000
3. Organizational / management failures (pushing release, ignoring risk, blame‑shifting)
- “what about identical twins? / 'Don't worry about that for now, we'll solve for it before we go live…' Then someone pulls rank and decides the product is 'good enough, we can't wait for all bugs to be fixed'” – another‑dave
- “Issues get closed to make the metrics look good, not because they’re actually fixed.” – mr_toad
- “someone mentioned the risk, others said it’s unlikely and only a small percentage… then the issue isn’t revisited until someone impacted complains enough.” – dgellow
4. Absence of human fallback / process resilience to handle failures
- “What is broken here is that it is possible to get stuck in an airport with no possibility of escalating sensibly to a chain of human beings with agency to resolve it.” – Freak_NL
- “Having a human override or bypass … is a software issue. Designing a system that doesn't permit exceptions or overrides is bad software design.” – da_chicken
- “the larger process and organization needs to be set up to deal with that.” – lokar